Refund and Returns Policy – Encore Cabinets & Components | Modular Furniture & Interiors

At Encore Cabinets & Components | Modular Furniture & Interiors, we focus on delivering high-quality modular and commercial furniture designed specifically to meet your requirements. Since every product is custom-made, our refund and return guidelines ensure transparency and fairness for both you and our team.

1. No Return on Custom-Made Furniture

All our modular and commercial furniture products are custom-built based on the measurements, materials, designs, and approvals provided by the customer.
Therefore, returns are not accepted once manufacturing has started or the product has been delivered.

2. Refund Policy

Refunds may be applicable only under the following conditions:

2.1 Refund Before Manufacturing Starts

If a customer cancels the order before production begins, a partial refund may be processed after deducting design fees, site visit charges, and administrative costs.

2.2 Refund Not Applicable After Production

Once production or material procurement has started, no refund will be issued under any circumstance.

3. Replacement / Repair Policy

We stand by the quality of our work and provide support in case of issues:

3.1 Manufacturing Defects

If any product delivered has:

Structural defects
Hardware issues
Improper fitting

We will repair or replace the defective part at no additional cost.

3.2 Damage During Installation

If damage occurs during installation by our team, we will fix or replace the affected part free of charge.

3.3 Customer-Caused Damage

Damage due to:

Improper handling
Water leakage
Electrical or civil issues not related to our work
Unauthorized modifications

is not covered for free repair.
However, paid service support is available.

4. Material & Design Approval

Before manufacturing, we take written or digital approval for:

Design
Layout
Material selection
Color & finishes
Hardware selection

Once approved, changes may incur additional charges depending on the stage of production.

5. Delivery & Installation Issues

If the customer is not present or the site is not ready on the scheduled delivery date:

Re-delivery or reinstallation charges may apply.
We are not responsible for delays due to incomplete civil work, electrical work, or site preparation.

6. Warranty Terms

We provide warranty based on material type and hardware brand (Hettich, Hafele, Hepo, Blum, etc.).
Warranty does NOT cover:

Wear & tear
Misuse
Moisture or water damage
Termite issues if the site environment is not maintained

7. Contact for Refund/Return Queries

For any refund, cancellation, or replacement inquiries, contact us:

Encore Cabinets & Components | Modular Furniture & Interiors
📍 Survey No. 19, 3/1, Near Shard Lawns, Madhav Nagar, Dhanori, Pune – 411015
📞 +91 8979931695 / 7507617409
📩 Email: encore@ndisglobal.in

Refund and Returns Policy